Privacy notice

What the inquiry form collects

When you submit an inquiry, we receive your company name, contact name, email address and requirements, along with any phone number, products, use cases, target markets and estimated usage you provide. The system also saves the submission time, source page, inquiry reference and status for follow-up.

How this information is used

We use this information to respond, understand your requirements, discuss products and procurement, and manage follow-up records. Submitting the form does not subscribe you to marketing unrelated to your inquiry.

Storage and handling

Inquiries are stored in this website’s server-side database for follow-up by authorized business personnel. Information is retained as needed to handle the inquiry and maintain necessary business records. You can request a correction or deletion using the contact link below. We may need to verify your connection to the record before acting on a request.

Please do not submit sensitive information

The inquiry form does not ask for identity documents, facial images, passwords, API keys, bank card details or other customers’ personal information. Our eKYC pages describe the product; this website does not collect identity data or perform verification. Please describe your needs in general business terms.

Browsing preferences

We use first-party cookies to remember your language and selected homepage scenario across refreshes and navigation. These preferences do not contain inquiry form information.

External product links

Some pages link to official Tencent Cloud product information. Those websites handle information under their own privacy notices.

Contact and corrections

To ask about, correct or delete an inquiry, use the contact form and include your inquiry reference and the action you are requesting.